FESCO Bill Correction Guide

Are you facing issues with your FESCO electricity bill? Don’t worry! This guide will help you understand how to correct your FESCO bill quickly. Let’s dive into the simple steps you can take to fix any errors in your electricity bill.

Steps to Correct Your FESCO Bill

Follow these simple steps to correct your FESCO bill:

1-Check Your Bill Carefully

Before taking any action, go through your bill carefully. Compare the meter reading on your bill with the reading on your electricity meter. Check for any discrepancies in the amount or extra charges you don’t understand. 

2-Gather Necessary Documents

You’ll need some documents to correct your bill. Make sure you have the following ready:

  • A copy of your FESCO bill.
  • A photo of your current meter reading.
  • Your previous bill (if available).
  • Any payment receipts you have.

3-Visit the Nearest FESCO Office

Go to the nearest FESCO office with all your documents. At the office, you’ll find a customer service center where you can report your issue. Tell them about the mistake in your bill and provide the necessary documents.

4-Fill Out a Complaint Form

You’ll be asked to fill out a complaint form at the customer service center. This form will include details about your bill and the error you want to correct. Make sure to fill out the form accurately and attach copies of your documents.

5-Submit Your Complaint

After filling out the form, please submit it to the customer service representative. They will review your complaint and give you a reference number. Keep this reference number safe; you’ll need it to check the status of your complaint.

6-Follow Up

After submitting your complaint, you can call the FESCO helpline or revisit the office. Use your reference number to check if your complaint has been resolved.

7-Verify the Correction

Once your complaint is resolved, you’ll receive a corrected bill. Make sure to verify that all the errors have been fixed. If everything looks good, you can proceed to pay your bill.

Common Mistakes in FESCO Bills

Before we start with the correction process, let’s look at some common mistakes you might find in your FESCO bill:

  1. Incorrect Meter Reading: The meter reading on your bill doesn’t match the actual reading on your electricity meter.
  2. Overbilling: You are charged more than what you consumed.
  3. Wrong Customer Details: Your name, address, or other personal details must be corrected.
  4. Previous Payments Not Updated: Payments you made earlier should be reflected in the current bill.
  5. Additional Charges: Unexplained extra charges are added to your bill.

Contact FESCO

Here are some ways you can contact FESCO for bill corrections or other inquiries:

  • FESCO Helpline: Call their customer service at 118 or 0800-66554.
  • FESCO Email: You can also email your complaints to FESCO support.

Tips to Avoid Future Bill Errors

To avoid future errors in your FESCO bill, follow these tips:

  • Regularly check your electricity meter reading.
  • Keep all payment receipts safe.
  • Report any issues immediately.
  • Make sure your details are up-to-date with FESCO.

By following these steps, you can quickly correct any mistakes in your FESCO bill and ensure you only pay for the electricity you use. If you have any questions, don’t hesitate to contact FESCO for help.

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